Partner Agreement

In one paragraph: you build and run sites for your own clients on Queantic. You decide what they pay. Queantic invoices them, collects the money, keeps 15% of it, and pays you the remaining 85% as commission once it has cleared. You never need a payment account to invoice anyone — only to be paid.

This agreement is between Queantic ("we", "us") and the account holder who accepted it ("you", "Partner"). It applies in addition to the Terms, the Privacy Policy and the DPA. Where this agreement and the Terms disagree about the Partner programme specifically, this agreement governs.

1. What you do, and what we do

You build, configure and operate sites on Queantic for clients who are your clients. You set their price, their scope and their service level.
We provide the hosting, the analytics, the mail, the client portal and the billing rails underneath them.
You are an independent business. Nothing here creates an employment, agency, partnership or joint-venture relationship in the legal sense, and neither of us may bind the other.
You may describe yourself as a Queantic Partner. You may not describe yourself as Queantic, as its employee, or as speaking on its behalf.

2. Billing your clients

Invoices you raise in the portal are issued and collected by Queantic. Queantic is the merchant of record for that charge and appears on the client's statement.
You do not accept payments. Money never passes through you, which is why invoicing requires no payment account, no identity verification and no onboarding of any kind on your side.
You are responsible for the accuracy of what you invoice and for the work it pays for. Billing a client for work not agreed, or not done, is grounds for suspension under §8.
A client's site stays in preview until their first invoice is paid. Their setup link travels on that invoice.

3. Your commission

On every invoice a client pays, Queantic retains 15% of the amount collected. The remaining 85% is your commission.
Commission is recorded when the client's payment succeeds, not when the invoice is sent.
Commission is calculated on the amount actually collected. It is not calculated on tax, and it is reduced by any refund or successful dispute (§6).
Your current rate is shown in your portal. If we change it, the new rate applies only to invoices paid after the change.

4. Holds and the reserve

Commission is held before it becomes available to pay out, because a card payment can be reversed by the cardholder's bank long after it succeeds.

Standard hold: 30 days from the date the client's payment cleared.
First 90 days as a Partner: 60 days.
After a dispute you lost in the last 12 months: 60 days, applied to every commission not yet paid — not only to the disputed one.
A 10% reserve is withheld from each commission on top of the hold. It is released at the start of a quarter for any Partner whose chargeback rate in the previous quarter was below 1%.

Your portal shows earned, in-hold, reserved and available separately, so the reason a number is not yet payable is always visible rather than inferred.

5. Getting paid

Payouts run monthly, on the 1st of the month, for every Partner whose available balance is at least $50.00. Below that, the balance carries forward; it is not lost.
Where Stripe can reach your country — 33 countries at the time of writing — you are paid by Stripe Connect and complete Stripe's own onboarding and identity checks. Those checks are Stripe's requirement, not ours, and we cannot waive them.
Everywhere else you give us remittance details instead and we send the money by bank transfer or an equivalent method, recording a reference against the same ledger entry. The hold, reserve, minimum and clawback rules are identical on both routes.
Queantic absorbs the transfer fee. The amount shown as available is the amount sent. Fees your own bank or payment provider charges to receive money are yours.
Payouts are made in the currency of your payout account. Where a conversion is required, it is made at the rate our payment provider applies on the day.
We cannot pay to a country subject to comprehensive sanctions, and we cannot pay a Partner a sanctions list names. If that describes you, commission cannot be paid out and this agreement is terminated under §9.

6. Refunds, disputes and clawback

If a client is refunded, the commission on that invoice is reduced in proportion.
If the commission had not yet been paid out, it simply shrinks, and nothing is owed.
If it had been paid out, the difference becomes a debt and is deducted from your next payouts until it is settled. Where the money is still in your payout account we may reverse the transfer directly.
A dispute freezes the commission on the disputed invoice while it is open. Winning it unfreezes it. Losing it is treated as a refund.
You agree to this deduction in advance. It is the mechanism by which a reversed sale stops being a loss Queantic carries on your behalf.
If you never earn again, we may invoice you for an unsettled balance, but we will always attempt to net it off first.

7. Your clients' data

A client's site, content and analytics belong to that client. Access you hold is access they have granted, and handing a site over is reversible from your portal, not from ours.
You may not use a client's data for anything other than serving that client.
If a client ends their relationship with you, their site and data stay with them.

8. Suspension

Payouts are suspended automatically if your chargeback rate over a rolling 30 days exceeds 3%, once that window holds at least 20 transactions. The transaction floor exists so that one dispute on a handful of early sales does not suspend a Partner who has done nothing wrong.
We may also suspend payouts for suspected fraud, for invoicing that does not correspond to work, or for a breach of the Terms.
Suspension stops payouts. It does not delete commission already earned, and it does not affect your clients' sites.
Suspension is lifted by us, not automatically. The reason is shown in your portal.

9. Taxes

You are responsible for your own taxes on commission you receive, including income tax, VAT, GST and any local equivalent. We do not withhold.
Commission is treated as inclusive of any tax you are required to charge, unless we agree otherwise in writing.
If you are in the United States, we are required to collect tax details (SSN or EIN) and may be required to report payments to the IRS. Stripe collects those details during onboarding.
You must give us accurate tax and identity information and keep it current. We may withhold a payout until it is.

10. Ending it

Either of us may end this agreement at any time, with notice in your portal or by email.
Ending it does not cancel commission already earned. Amounts past their hold are paid on the next cycle; amounts still in hold are paid when the hold expires, subject to §6.
Ending it does not take your clients' sites away from them.
We may end it immediately for fraud, for sanctions, or for a material breach that is not fixed within 14 days of us asking.
§3 (commission earned), §6 (clawback), §9 (taxes) and §11 (liability) survive termination.

11. Liability

The Partner programme is provided as described here and in the Terms. We do not guarantee any volume of clients, revenue or commission.
Neither of us is liable to the other for indirect or consequential loss, or for lost profits.
Our total liability to you under this agreement is limited to the commission paid or payable to you in the 12 months before the claim.
Nothing here excludes liability that cannot lawfully be excluded.

12. Changes

This agreement is versioned. The version you accepted is recorded with the date and the address you accepted it from.
We may change the policy figures above — hold, reserve, minimum, thresholds — and this page always shows what is currently in force.
A material change publishes a new version, and your next payout is held until you accept it. You will be asked in your portal; nothing is applied retroactively to commission already earned.

13. Law

This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the courts of that state have exclusive jurisdiction. If any part of this agreement is unenforceable, the rest stays in force.

Questions about any of this: contact us before you accept, not after.